Selecting our renters.
Simone Bullen Real Estate carefully selects Renters for our properties. We encourage Renters with a good rental record to sign up for our Property 1st Alerts and allow us to help you find your next home. Residential Rental Providers give us the best properties because we provide the best service.
Renting with us
We take the selection of our Renters very seriously, so if you are renting from us congratulations. We have compiled the following information for your benefit please read it carefully.
Do you wish to make an application? Access our Rental Application form here
Once filled out, please email your form to enquiries@simonebullen.com.au
Electricity, Gas and Telephone
It is your responsibility to ensure all services to your new property are placed into your name on commencement of your lease. It is also your responsibility to organise final meter readings and disconnections prior to departure. For assistance contact your utility providers.
'Connectnow' can assist you with all connections and disconnections. Phone them on 1300 554 323 or visit www.connectnow.com.au
Making it Easy to Pay Rent
For your convenience you can pay your rent via telephone using B-Pay, over the internet or via Direct Debit from your account. If you require assistance do not hesitate to contact our office.
Under your Rental Tenancy Agreement all rent is payable in advance. If at anytime you are unable to make a rental payment please contact our office immediately. As required by legislation, failure to do so may result in your lease being terminated and action taken against you for overdue amounts and any associated costs.
Your Bond
The amount payed as bond will be lodged with the Victorian Rental Tenancy Bond Authority (RTBA). Upon lodgement you should receive confirmation form the RTBA providing you with a Bond Number.
Your bond will be promptly refunded upon vacating the premises providing the property is left in a satisfactory condition and no rent or other issues remain outstanding.
Insurance
The owners insurance over the property does not include your belongings. It is highly recommended that you obtain comprehensive contents insurance for your own piece of mind.
Keys
Your Dedicated Property Manager retains a duplicate set of keys to your property. Please note that locks can only be changed after permission is sought from your property manager and a new set of key received.
Condition Reports
Please make any additional comments or alterations to the report you will be emailed on the morning of your key collection and return it within 3 days of your commencement. Please email any maintenance requests directly to your Property Manager rather than note it on the condition report.
Repairs and Maintenance
All requests for repairs are best made via our website.
In the event that the repair is urgent please contact our office immediately. If you cannot contact your Dedicated Property Manager refer to the emergency contact information provided on commencement of lease.
Periodic Inspections
After commencement of your tenancy periodic inspections will be organised to advise the owner of the condition of the property and allow you to discuss any maintenance issues that may have arisen.
Your Dedicated Property Manager will generally be required to provide you with 7 days notice prior to any inspection.
Sub-leasing
Your tenancy agreement stipulates the maximum number of people allowed to occupy your property. Any change in original occupants or additions to the original occupants need to be communicated to your Dedicated Property Manager immediately.
Termination of a Tenancy Agreement
Your tenancy agreement is designed to provide protection and a level of certainty for both you and the property owner. The agreement is for a specified time and can only be terminated in one of the following ways:
If vacating the property at the end of your agreement you are required to give our office 28 days notice prior to the expiry date.
If you continue to occupy the property after your agreement’s expiry date and later decided to vacate you once again are required to give our office 28 days notice prior to vacating.
If circumstances arise that require you to vacate the property prior to the expiration date of your tenancy agreement please notify your Dedicated Property Manager immediately. In these circumstances we will endeavour to find another Renter to take over your tenancy obligations. It is important to note that you may be liable for the following expenses if you break your lease:
Payment of all rent until another suitable tenant is selected by our office and commences tenancy.
Payment of a letting fee.
Payment of any advertising required to attract a suitable new tenant.
If you have any questions about the information above please contact our office for clarification.
In case of Emergency
Our Dedicated Property Managers can be contacted Monday to Friday between 9am and 5:30pm. In the event of an emergency please call our office directly on (03) 9370 0246. If you require assistance outside these times please refer to the emergency contact information supplied on commencement of your lease.
If you have an emergency after office hours:
1. Consider carefully whether the repair is actually URGENT.
2. Call our emergency number on 0488 246 344
3. If there is no answer on the above number refer to our emergency tradesperson repair list below:
Metrowest 0417 617 274
Dean Scarce Electrical 0412 532 333
Human Key - Locksmiths 0421 861 995
FIXT Building Services 0413730702 or 0423235191
Flooding – Retlaw Industries (Walter) 0447 109 101
4. If there is no response from our tradesmen, you are permitted to contact a tradesperson BUT you must report the matter immediately in writing, email or fax to our office.