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Selecting our tenants
Simone Bullen Real Estate carefully selects tenants for our properties.
We encourage tenants with a good rental record to sign up for our
Property 1st Alerts and allow us to help you find your next home.
Landlords give us the best properties because we provide the best
service.
In case of Emergency
Our Dedicated Property Managers can be contacted Monday to Friday
between 9am and 5:30pm Monday – Friday and 9am – 1:30pm
on Saturday. In the event of an emergency please call our office
directly on (03) 9370 0246. If you require assistance outside these
times please refer to the emergency contact information supplied
on commencement of your lease.
Renting with us
We take the selection of our tenants very seriously…so if
you are renting from us congratulations. We have compiled the following
information for your benefit please read it carefully.
Electricity, Gas and
Telephone
It is your responsibility to ensure all services to your new property
are placed into your name on commencement of your lease. It is also
your responsibility to organise final meter readings and disconnections
prior to departure. For assistance contact your utility providers.
Connectnow can assist you with all connections
and disconnections. Phone them on 1300 554 323 or visit www.connectnow.com.au.
Making it easy to pay
rent
For your convenience you can pay your rent via telephone using B-Pay,
over the internet or via Direct Debit from your account. If you
require assistance do not hesitate to contact our office.
Under your Rental Tenancy Agreement all rent is
payable in advance. If at anytime you are unable to make a rental
payment please contact our office immediately. As required by legislation,
failure to do so may result in your lease being terminated and action
taken against you for overdue amounts and any associated costs.
Your Bond
The amount payed as bond will be lodged with the Victorian Rental
Tenancy Bond Authority (RTBA). Upon lodgement you should receive
confirmation form the RTBA providing you with a Bond Number.
Your bond will be promptly refunded upon vacating
the premises providing the property is left in a satisfactory condition
and no rent or other issues remain outstanding.
Condition Reports
These reports are important to protect both tenant and landlord
from unnecessary disputes. On commencement of your tenancy a report
will be completed by your Dedicated Property Manager. Please make
any additional comments or alterations to the Report you feel are
necessary, sign it, retain the blue copy and return the remaining
copies to our office with in 3 days of commencement.
It is in your best interests to ensure that the
Condition Report accurately describes the current state of the property.
Periodic Inspections
After commencement of your tenancy periodic inspections will be
organised to advise the owner of the condition of the property and
allow you to discuss any maintenance issues that may have arisen.
Your Dedicated Property Manager will generally
be required to provide you with 7 days notice prior to any inspection.
Repairs and Maintenance
All requests for repairs are best made via our website.
In the event that the repair is urgent please
contact our office immediately. If you cannot contact your Dedicated
Property Manager refer to the emergency contact information provided
on commencement of lease.
Keys
Your Dedicated Property Manager retains a duplicate set of keys
to your property. Please note that locks can only be changed after
permission is sought from your property manager and a new set of
key received.
Insurance
The owners insurance over the property does not include your belongings.
It is highly recommended that you obtain comprehensive contents
insurance for your own piece of mind.
Sub-leasing
Your tenancy agreement stipulates the maximum number of people allowed
to occupy your property. Any change in original occupants or additions
to the original occupants need to be communicated to your Dedicated
Property Manager immediately.
Termination of a Tenancy
Agreement
Your tenancy agreement is designed to provide protection and a level
of certainty for both you and the property owner. The agreement
is for a specified time and can only be terminated in one of the
following ways:
> If vacating the property
at the end of your agreement you are
required to give our office 28 days
notice prior to the expiry date.
> If you continue to occupy the property after
your agreement’s expiry
date and later decided to vacate
you once again are required to
give our office 28 days notice prior
to vacating.
If circumstances arise that require you to vacate
the property prior to the expiration date of your tenancy agreement
please notify your Dedicated Property Manager immediately.
In these circumstances we will endeavour to find
another tenant to take over your tenancy obligations. It is important
to note that you may be liable for the following expenses if you
break your lease:
> Payment of all rent until
another suitable tenant is selected by
our office and commences tenancy.
> Payment of a letting fee
> Payment of any advertising required to attract
a suitable new tenant.
If you have any questions about the information above please contact
our office for clarification.
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